Return Policy
RETURN POLICY OVERVIEW
All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped to you.
WORKSHOP CANCELLATION AND REFUND POLICY:
A waitlist the workshop will be established once session reach capacity. In the event you need to cancel your registration, your space will be offered to individuals on the waitlist. If we are able to fill your space, a full refund will be offered less a $35 fee to cover processing charges incurred. If we are not able to fill your space, the registration will be non-refundable. Email cancellation requests to robardspottery@gmail.com.
NOTIFICATION OF RETURN/EXCHANGE REQUEST:
To be eligible for a return or exchange, you must email us within 3 days of receiving the item at robardspottery@gmail.com to alert us of the damage, then return the damaged item to us. Please include photos with your email to help us process your request. Upon receipt of your email notification, we will respond promptly and accordingly to address your concern.
Once your return is received and inspected, we will send you an email to notify you we have received your return item. We will also notify you of the approval or rejection of your return/exchange request.
EXCHANGES AND REFUNDS (IF APPLICABLE):
If your request for refund or exchange is approved, we will coordinate with you to find the best resolution for your needs.
Exchanges: While all our items are one of a kind and we are unable to offer exact replacements for any items damaged in transit, you will have the opportunity to select a replacement item of equal value from our current inventory. Exchanges will be processed and shipped within 7 business days. If an equal value replacement of your choosing is not available, we will refund the full purchase price of your item.
Refunds: If an equal value replacement of your choosing is not available for exchange, a credit will automatically be applied to your credit card or original method of payment within 7 business days.